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Quality
Our ambition : Customer satisfaction.
In our bid to ensure that our customers are provided a high quality service, BOURBON undertakes to:
- Fully understand our customers’ expectations and do everything possible to increase their satisfaction.
- Systematically incorporate the following in our operational procedures:
- Safety
- Protection of goods and people
- Environmental protection
- To improve organisational efficiency.
- To draw on the expertise and talents of all our staff and to work as a team.
- To develop long-term continuous training programmes and promote a safe and stimulating work environment that is conducive to professional development and team work.
Many BOURBON subsidiaries have been granted ISO 9001 certification - Version 2000: this standard covers the legal framework governing relations between the customer and supplier with a view to ensuring control over the provision of services contracted.
An action plan has been established with a view to ensuring that all BOURBON subsidiaries will be ISO-certified by 2008.